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Frequently Asked Questions

Below are most popular questions, Please check the questions and answers following, or contact us now, we'll be glad to help you with your questions!

How to select strip lashes that fit my eyes?

We provide the 3 series strip lashes for customers :Natures lashes, high volume lashes and 25mm long lashes lashes for choosing. The overall look of the lashes ranges from natural to gorgeous! We suggest take the nature styles for first -users.


What materials are the false eyelashes made of?

Our lashes are made of different materials like real mink fur, 100% human hair or synthetic fibers. We use high quality hairs that sterilized.


How many times can I reuse strip eyelashes?

Depending on your care, most users can expect 20-25 use.


Do the lashes band strips come in different size?

Our eyelash strip comes in one standard size, Hence allows you to trim down to fit your eyes with the desired length.


What kind of eyelash glue can use?

We do not provide the glue in the lash storage. You can use any brand of eyelash glue.


How to clear strip lashes for reuse?

Once the lashes removed from your eye line; use tweezers to remove the glue from lashes band. Using makeup remover to ensure that the lashes are clean enough for reuse.


How can I order?

Enquiry us via Alibaba trade platform, Discuss with our online stuff on the lashes models, lashes packaging and quantity. we accept orders via Alibaba trade assurence.


How long do orders take to arrive?

Our stock lashes delivery typically takes 3-5 working days after the dispatch via DHL,UPS etc. If bulk order, kindly give us more time (7-10days) to make handcraft for you by our experienced workers.


Do you have wholesale prices for big buyers?

Yes we do. If your want to check the quality of our products, we are glad to prepare 2 pairs lashes for your testing, while the shipping charge will be born by the buyer.


Can I have a custom eyelash packaging box?

OEM is acceptable. We design the artwork according to the customer's needs for free.


Can you do the free design?

Yes. We glad to help you to do the design,We have professional team to do the artwork for your confirmation based on your special requirements. Just tell us your ideas and requirements, we will help to carry out your ideas into perfect lash boxes. Please send us AI or CDR file format of your Logo and the slogan you want to put on.


What are the most common material of lash extension?

Three materials for eyelash extensions, synthetic fiber, Korean PBT fiber an real mink fur. Curl availability ranges from J B C CC and D ,length from 6mm to 18mm. And thickness from 0.05 0.07 0.010 0.15 0.20 0.25mm.


What types are the eyelashes extensions?

These lashes have regular silk round fiber, ellipse flat fiber and new product with easy fan lashes extension.

How can I get a simple ti check your quality?

Samples order is OK. The sampling fee is based on the material you choosing. We can provide you the 2-3 boxes with your logo. Generally 5-7 working days for sample making.

How about the delivery time for mass production?

The delivery time of mass production depends on quality, It lasts 10 working days usually.

How about the minimum order quantity?

We have lower customized packaging quantity, The MOQ is 200pcs.

How about the material recycles?

The lash packaging box are eco-friendly, with recyclable paper card lash boxes.

How do I request a refund?

We have an complete return policy. Please email us to request a refund and collect the products with quality problems. Great customer service is very important to us, We will return your refund based on our checking.